| 1) Where are you located? |
|
Our sales office and warehouse are located just outside Cleveland, Ohio. ...top
RVupgrades.com Inc. 33851 Curtis Blvd #215, Eastlake, Oh 44095
|
| 2) What are your shipping charges? |
We ship all domestic orders by way of UPS out of our warehouse here in Cleveland. We use UPS residential rates & no handling fee's! Some orders will drop ship out of our vendor's warehouses and they may ship by other means such as Fed-X Orders to Canada ship Fed-X ....top
|
| 3) Can I order via FAX? |
Yes, you can fax your orders. Please include complete product details, full billing & shipping address, phone number, email address, credit card number, exp. date and full name on Card. We will reply with a confirmation of your order via phone or email. Our Fax Number is 440-942-2102. ...top
|
| 4) What forms of payment do you accept? |
We accept VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, PAYPAL & GOOGLE CHECKOUT We also accept Money Orders via mail. ...top
|
| 5) Is your shopping cart system secure? |
Yes, we use a state of the art credit card processing system. Credit Card Numbers are not stored online. ...top
|
| 6) How long has this company been in business? |
RVupgrades.com was founded in 2002. We are a division of Major Electronix Corp which was established in 1984. ...top
|
| 7) How can I contact a real person? |
You can call us at 866-332-7881 Our office hours are Monday - Friday, 8:00AM - 5:00PM Eastern Standard Time. We monitor email from 8 AM - 10 PM, seven days a week....top
|
| 8) Where is my order? |
Our order confirmation emails contain a link to your order details section, your Order Status & tracking information will be listed in that section. If you require more assistance, please email sales@rvupgrades.com ...top
|
| 9) What kind of warranty do you offer? |
We offer a 30 Day "No Questions Asked" Return Policy.. ...top
|
| 10) How do I return an item? |
Simply contact us with your order number, and reason for return. We will then reply with return instructions, and your return authorization number. Please make sure to mark your order confirmation number & return authorization number on the outside of all packages. ...top
|
| 11) How long until my order ships? |
Orders received prior to 2 p.m. EST will ship the same day if we have the item in stock. If your order is placed on the weekend, your order will be shipped on Monday. ...top
|
| 12) What if my order arrives damaged or missing item? |
Please report any damage to UPS when they deliver your package. Please inform us of any damage or missing items within 24 hours. ...top
|
| 13) Do you charge taxes? |
Orders shipped to Ohio will include tax, all others will not. ...top
|
| 14) My company has a product(s) that I would like to offer to RVupgrades.com. How would I do this? |
We are always interested in offering new products to our customers. Please contact sales@rvupgrades.com...top
|
| 15) Are your products brand new? |
Yes! We only sell brand new products. ...top
|
| 16) Do you ship items overseas? |
No. We do ship to Canada generally by way of UPS. Please contact us if you require help sales@rvupgrades.com ...top
|
| 17) Can you ship Next Day Air. |
Yes, it is one of the options we offer, if the item is not in stock we will contact you for information on how to proceed. ...top
|
| 18) How long does shipping take? |
|
We ship all domestic orders out of our Cleveland Warehouse by way of UPS and Fed-X. Orders going to Canada generally ship by way of UPS. You can calculate a estimated shipping time at www.ups.com or www.fed-x.com |
