Easy 90 Day RV Product Returns

Return products in new condition, unused and in the original packaging, within 90 days of purchase and get 100% money back on the products returned.

No confusion, No hassle, No worries.


REFUND POLICY

To ensure that every product we ship out is new, every return we receive back must also be in new condition. For faster processing and 100% refund on items returned, make sure your return adheres to the following guidelines:
  • All items must be returned within 90 days of their original delivery date.
  • All returned products must be in new condition with no signs of use, in the original packaging, and all tags/stickers/labels still attached.
  • All returned items are inspected; used and damaged items will be returned to the customer.
  • Please note: Shipping fees are non-refundable, unless the product was damaged in transit or the incorrect item was shipped. In which case we will cover the shipping to bring the item back as well as the shipping for the replacement part.

NO RESTOCKING FEES!

We want you to be happy with your purchase. If you aren't, send the new item back. Return any new, unused, and intact item within 90 days of receiving it, and we'll make sure you get a 100% refund on items that are returned.

TO BEGIN A RETURN:

  • Fill out our easy to use return form located below
  • Or Call 1-866-332-7881 (ask for returns)
    • Phone Hours (EST)
      • 8 am to 5 pm Monday, Tuesday, Thursday & Friday
      • 8 am to 6 pm Wednesday
      • 9 am to 11 am Saturday



PACKAGING

Make sure you're returning your item(s) with the packaging in original, intact condition. Please don't return any item(s) with packaging you wouldn't want to receive yourself.
  • Returned items must be enclosed in their original packaging. This includes all boxes, plastic containers, plastic bags, and equivalent protective packaging.
  • Items sold in vacuum sealed packaging cannot be returned if they are opened. If non-resalable packaging is not intact, the item is no longer in "new condition".
  • Original packaging that has been torn open or damaged cannot be accepted. These items are no longer in new condition.
  • Original packaging also includes all labels, instruction manuals, stickers, etc.
  • Please pack your returns securely enough to prevent damage in transit.
  • Include instructed information in your return.

SHIPPING

Make sure your return or exchange gets to us promptly and without issue.
  • Customers are responsible for all return shipping charges unless the product was damaged in transit or we shipped the wrong item.
  • All shipments must be prepaid. We do not accept C.O.D.'s.
  • Shipping return labels can be obtained during the Return Merchandise Authorization Process when you contact us.
  • Please use a carrier that features tracking and/or insurance services.

PROCESSING

We work hard to ensure your return is processed as quickly as possible. If you have any concerns, please don't hesitate to call or email if you have questions beyond the information shown below.
  • All returns are processed by our staff here in Eastlake, Oh and can be contacted at 1-866-332-7881 or by email at returns@rvupgrades.com
  • Refunds will be issued back to the original method of payment.
  • Refunded amounts may also be used to fully or partially pay for exchange orders.
  • For refunds on cards that have expired, refund checks will be sent out to the billing address on the account.