Privacy Policy

Last updated: October 15, 2025

RVupgrades.com Inc. (“RVupgrades”, “we”, “us”, or “our”) respects your privacy. This policy explains what we collect, how we use it, the limited cases we share it, and the choices and rights you have. By using our website (the “Site”) and services (collectively, the “Services”), you agree to this policy.

What Information We Collect

  • Information you provide: name, email, billing and shipping addresses, phone number, order details, return requests, product Q&A, and messages to customer support.
  • Payment information: we use third-party payment processors to handle card or alternative payment details. We do not store full payment card numbers on our servers.
  • Gift recipient information: name, address, and any message you provide to fulfill the gift. We do not use gift recipient data for marketing.
  • Device/usage data: IP address, browser type, device identifiers, pages viewed, referring/exit pages, timestamps, and basic diagnostics that help run the Site and prevent fraud.
  • Cookies and similar tech: small files used only for essential functions (e.g., cart, checkout), analytics, and Site preferences. See “Cookies” below.

How We Use Information

  • Process and fulfill orders, returns, and warranty support.
  • Provide customer service and account management.
  • Operate, maintain, secure, and improve the Site and your shopping experience.
  • Detect, prevent, and investigate fraud, security incidents, and abuse.
  • Comply with law, tax, and accounting obligations.

No marketing emails or texts. We do not send promotional emails or text messages. We only send necessary transactional messages such as order confirmations, shipping updates, and support replies.

No abandoned cart tracking. We do not track shopper carts or on-site behavior for the purpose of sending reminders or retargeting messages.

Cookies

We use cookies (and similar technologies) to:

  • Keep your cart and checkout working (essential).
  • Remember basic preferences (e.g., currency, region).
  • Measure anonymous, aggregate Site performance (analytics).

You can control cookies in your browser settings. If you block essential cookies, some parts of the Site may not work. We do not use cookies for behavioral advertising or abandoned-cart emails.

When We Share Information

We do not sell or rent your personal information. We share it only with:

  • Service providers who operate our Site, payments, shipping, fraud prevention, analytics, and customer support. They may only use data to perform services for us and must protect it.
  • Payment processors to complete your transactions.
  • Shipping carriers and warehouses to deliver your order.
  • Law enforcement or legal requests where required to comply with law or protect our rights, safety, or property.

No targeted advertising “sharing.” We do not disclose your personal information for cross-context behavioral or targeted advertising.

Your Choices

  • Account info: update your name, addresses, and saved details in My Account when logged in.
  • Transactional messages: required for orders and service; if you contact us to opt out of operational emails, we may be unable to fulfill orders.
  • Cookies: use browser settings to delete or block cookies.

Your Privacy Rights

Depending on your location (e.g., California, Colorado, Connecticut, Utah, Virginia, EU/UK), you may have rights to:

  • Access or obtain a copy of your personal information.
  • Correct inaccurate information.
  • Delete information, subject to legal retention requirements.
  • Receive information about how we use and disclose data.
  • Opt out of sales or sharing of personal information and targeted advertising (we don’t sell or share).
  • Limit use of sensitive personal information (we don’t use sensitive data for inferring characteristics).
  • Non-discrimination for exercising your rights.

How to exercise rights: email [email protected] or write to: RVupgrades.com Inc., 33801 Curtis Blvd #110, Eastlake, OH 44095. We’ll verify your request and respond as required by law. You may authorize an agent to submit requests on your behalf where permitted.

Data Retention

We keep personal information only as long as necessary to provide the Services, comply with legal/ tax obligations, resolve disputes, and enforce agreements. Retention periods vary by record type (e.g., orders vs. support tickets) and legal requirements.

Security

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information we process. Sensitive payment data is transmitted via TLS/SSL and handled by PCI-compliant processors. No method of transmission or storage is 100% secure.

Children’s Privacy

Our Services are intended for adults. We do not knowingly collect personal information from children under 13 (or under 16 in certain jurisdictions). If you believe a child provided personal information, contact us and we will delete it.

International Transfers

We are based in the United States. If you access the Site from outside the U.S., your information may be processed in the U.S. and other countries that may have different data-protection laws than your country.

Third-Party Links

Our Site may link to other websites. Those sites have their own privacy policies. We are not responsible for their content or practices.

Changes to This Policy

We may update this policy from time to time. If we make material changes, we will post the updated policy on this page and update the “Last updated” date above.

Contact Us

Questions or requests related to privacy: [email protected] or mail RVupgrades.com Inc., 33801 Curtis Blvd #110, Eastlake, OH 44095.

Terms & Conditions

Please also see our Terms and Conditions for additional terms governing use of our Site.