Frequently Asked Questions

Where are you located?

Our sales office, retail store and warehouse are located just outside Cleveland, Ohio. Inc. 33801 Curtis Blvd #110, Eastlake, Oh 44095

What are your shipping charges? Ground Shipping charges for orders under $99 are $9.99 flat rate and FREE for orders over $99. Expedited Shipping Charges are calculated by the weight of the product and UPS rates are then applied.

What forms of payment do you accept?


Is your shopping cart system secure? Yes, we use a state of the art credit card processing system back by GeoTrust security.

How long has this company been in business? was founded in 2002. We are a division of Major Electronix Corp which was established in 1984.

How can I contact a real person? You can call us at 866-332-7881 Our office hours are Mon, Tues, Thurs & Fri: 8:00 AM - 5:00 PM / Wed: 8:00 AM - 6:00 PM / Sat: 9:00 AM - 11:00 AM Eastern Standard Time.

Where is my order? You can find details on your order in the MY ACCOUNT section of the website. If you require more assistance, please call 866-332-7881 or email [email protected]

How do I return an item?

Please CLICK HERE for complete details on our 90 day Return Policy

How long until my order ships? Orders received prior to 1 p.m. E.S.T. will generally ship the same day if we have the item in stock. If your order is placed on the weekend, your order will be shipped on Monday.

What if my order arrives damaged or missing item? Please report any damage to UPS when they deliver your package. Please inform us of any damage or missing items within 24 hours.

Do you charge taxes? Most states now require all online businesses to collect taxes on the sale of products and services. If there is tax included than that state requires us to charge it.

My company has a product that I would like to offer to How would I do this? We are always interested in offering new products to our customers. Please fill out our Vendor Inquiry Form

Are your products brand new? Yes. We only sell brand new products. We do offer scratch and dent items from time to time, but these are clearly identified in the product details.

Do you ship items overseas? We currently only ship to US addresses .

Can you ship Next Day Air? Yes, it is one of the options we offer, if the item is not in stock we will contact you for information on how to proceed.

How long does shipping take? That depends on which warehouse your product is sent from. We strive to get you tracking details to you as soon as we possible can, so you can track your shipments progress and arrival. Help

Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?

International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Low Price Guarantee
Privacy Policy
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
Additional Support
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How do I contact you?