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1) Where are you
located? |
Our sales office, retail store and warehouse are
located just outside Cleveland, Ohio.
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RVupgrades.com Inc. 33801 Curtis Blvd #110, Eastlake, Oh
44095 |
| 2)
What are your shipping
charges? |
Shipping Charges are calculated by the weight of the
order and UPS rates are then applied unless otherwise
noted on the product. ....top
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| 3)
Can I order via FAX? |
Yes, you can fax your orders. Please include
complete product details, full billing & shipping
address, phone number, email address, credit card
number, exp. date and full name on Card. We will reply
with a confirmation of your order via phone or email.
Our Fax Number is 440-942-2102.
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| 4)
What forms of payment do
you accept? |
We accept VISA, MASTERCARD, AMERICAN EXPRESS,
DISCOVER, PAYPAL & GOOGLE CHECKOUT We also accept Money
Orders via mail and Checks by Phone.
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|
5) Is your
shopping cart system secure? |
Yes, we use a state of the art credit card
processing system back by GeoTrust security.
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| 6)
How long has this company
been in business? |
RVupgrades.com was founded in 2002. We are a
division of Major Electronix Corp which was established
in 1984.
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| 7)
How can I contact a real
person? |
You can call us at 866-332-7881 Our office hours are
Monday - Friday, 8:00AM - 5:00PM Eastern Standard Time.
We also monitor email during that same period....top
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| 8)
Where is my order? |
Our order confirmation emails contain a link to your
order details section, your Order Status & tracking
information will be listed in that section. We will also
send you a shipping confirmation which will contain the
tracking number. If you require more assistance, please
call 866-332-7881 or
email
support@rvupgradestore.com
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| 9)
What kind of warranty do
you offer? |
We offer a 30 Day Return Policy exclusive from the
manufacturers warranty. If you have gone beyond that
and the product has not been used we are always willing
to work with our customers, please contact us at
866-332-7881 or
support@rvupgradestore.com ..
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10) How do I
return an item? |
|
All returns must have a Return Authorization Number,
you can get this by email:
returns@rvupgrades.com or calling 1-866-332-7881 (Monday-Friday 8 a.m. to 5 p.m. E.S.T.)
Please make sure to include your order number, name, address, phone number & reason for return. We also ask that you mark this return authorization number on the outside of the package you send to us & also include it in a note inside the package.
**Please note: Orders refused at the time of delivery will be subject to a 20% restocking fee.
All items must be brand new, and in original packaging.
**Please note: there will be a 20% restocking fee charged if the returned product has been used.
All items must be returned to our warehouse within 30 days from date of receiving the product.
Your product purchase price will be refunded when your return arrives and is inspected by our warehouse, you will be emailed a confirmation of your return & credit.
Shipping charges are not refunded, we will refund shipping charges if the return is for a reason that was the fault of RVupgrades.com, for example (wrong product shipped, wrong color, damaged product).
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|
11) How long until
my order ships? |
Orders received prior to 12 p.m. EST will generally ship the
same day if we have the item in stock. If your order is
placed on the weekend, your order will be shipped on
Monday.
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|
12) What if my
order arrives damaged or missing item? |
Please report any damage to UPS when they deliver
your package. Please inform us of any damage or missing
items within 24 hours.
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|
13) Do you charge
taxes? |
Orders shipped to Ohio will include tax, all others
will not.
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|
14) My company has
a product(s) that I would like to offer to
RVupgrades.com. How would I do this? |
We are always interested in offering new products to
our customers. Please contact
vendors@rvupgradestore.com...top
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15) Are your
products brand new? |
Yes. We only sell brand new products. We do offer
scratch and dent items from time to time, but these are
clearly identified in the product details
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16) Do you ship
items overseas? |
We do ship to Canada by way of UPS but certain products can ship by
way of USPS. Please contact us if you require help
866-332-7881 or
support@rvupgradestore.com
For all other International Shipping destinations please use our International Shipping Partner ...top
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17)
Can you ship Next Day Air. |
Yes, it is one of the options we offer, if the item is
not in stock we will contact you for information on how
to proceed.
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| 18)
How long does shipping
take? |
| That depends on which warehouse your product is sent
from. We strive to get you tracking details to you
as soon as we possible can, so you can track your
shipments progress and arrival. |
