Frequently Asked Questions

Where are you located?

Our sales office, retail store and warehouse are located just outside Cleveland, Ohio. RVupgrades.com Inc. 33801 Curtis Blvd #110, Eastlake, Oh 44095

What are your shipping charges? Orders of $99 or more receive free ground shipping (excluding Hawaii, Alaska & Puerto Rico) If you don't reach that value you still recieve our very low shipping charge of just $8.99.

Can I order via FAX? Yes, you can fax your orders. Please include complete product details, full billing & shipping address, phone number, email address, credit card number, exp. date and full name on Card. We will reply with a confirmation of your order via phone or email. Our Fax Number is 440-942-2102.

What forms of payment do you accept? We accept VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, PAYPAL & AMAZON PAYMENTS. We also accept Money Orders via mail and Checks by Phone.

Is your shopping cart system secure? Yes, we use a state of the art credit card processing system back by GeoTrust security.

How long has this company been in business? RVupgrades.com was founded in 2002.

How can I contact a real person? You can call us at 866-332-7881 Our office hours are Monday - Friday, 8:00AM - 5:00PM Eastern Standard Time. We also monitor email during that same period.

Where is my order? Our order confirmation emails contain a link to your order details section, your Order Status & tracking information will be listed in that section. We will also send you a shipping confirmation which will contain the tracking number. If you require more assistance, please call 866-332-7881 or email sales@rvupgradestore.com

How do I return an item?

Please CLICK HERE for complete details on our 90 day Return Policy

How long until my order ships? Orders received prior to 12 p.m. E.S.T. will generally ship the same day if the item is in stock. If your order is placed on the weekend, your order will be shipped on Monday.

What if my order arrives damaged or missing item? Please report any damage to UPS when they deliver your package. Please inform us of any damage or missing items within 24 hours.

Do you charge taxes? Orders shipped to Ohio will include tax, all others will not.

My company has a product(s- that I would like to offer to RVupgrades.com. How would I do this? We are always interested in offering new products to our customers. Please contact sales@rvupgradestore.com

Are your products brand new? Yes. We only sell brand new products. We do offer scratch and dent items from time to time, but these are clearly identified in the product details

Do you ship items overseas? We currently only ship to US addresses .

Can you ship Next Day Air? Yes, it is one of the options we offer, if the item is not in stock we will contact you for information on how to proceed.

How long does shipping take? That depends on which warehouse your product is sent from. We strive to get you tracking details to you as soon as we possible can, so you can track your shipments progress and arrival.

Please don't hesitate to contact us with your question