| We here at RVupgrades.com
take pride in providing superior customer service. By no means are we
perfect, but when we do make a mistake, rest assured we will make it right.
4/22/06 - We have just recently
teamed up with Rate Point to improve the way we manage customer feedback good
and bad. We are constantly looking for ways to insure your shopping
experience with us is the best it can possibly be.
Wow
I was not expecting the leveling jacks the very next day after placing the
order. Imagine my surprise when I saw the driver pull up!
Thanks to you Deb, and the team at RV Upgrades for really going the extra mile. You answered my many questions and proved to be very resourceful and
knowledgeable. In the process you proved that your company does this best.
This kind of service and support are a rarity today. You have restored my faith in competition!
All the best,
Brad
Thanks very much Debbie - you folks keep doing what you are doing!
It is like a trip back to a time when companies were proud of what they did and concerned with a customer's satisfaction. This approach has been lost in large corporate America as companies and their management hide behind call centers and low cost semi literates at the expense of the consumer...supposedly to help us save money.. We all know it is to put more money in the pockets of those already making more then their share... Well, enough of my rampage...
Much success to you and your company. I will be checking with your company for anything I purchase that I believe your company may carry.
You are doing a great job there - please try to spread that disease.
Best Regards - John D
I ORDERED A SET OF TORKLIFT MOUNTING BRACKETS ON WED 8/22 AND REC'V THEM ON FRIDAY 8/24! I WAS SHOCKED TO REC'V THEM SO QUICKLY,JUST WANTED TO LET YOU KNOW THAT YOUR PRICES AND SHIPPING ARE OUTSTANDING AND I WILL PURCHASE FROM YOU AGAIN..THANKS MARK A
Today I called your order line to place an order that I needed before next weekend. I spoke with Rhonda who informed me that my order would be shipped on Monday and it may not be delivered until next Friday or Saturday. When I informed Rhonda that I was leaving on a trip on Saturday and needed the item before that time, she offered to place the order through your Indiana facility to have the order shipped today so that I could received the item as soon as possible. I am writing to let you know how impressed I am with the initiative Rhonda took to make me a satisfied customer. She took the extra time to get the order processed and even called me back to let me know the status. Previous to my retirement I was employed in the customer service department of a Fortune 500 company and would have been proud to have had Rhonda on my team. She is a definite plus in promoting quality service with your company.
Thank you
Janet
Debbie, you and RVupgrades are GREAT! I'm living on my sailboat and my inverter/charger blew. That means I have no fridge, or music or cabin lights, etc. For a few days I've been running just lights and music with a standard car battery charger.... it makes me cringe. I have a new inverter/charger ordered (alas, Rvupgrades doesn't carry Magnum) but I want a backup should I ever lose the main unit again so yesterday I ordered an Iota 45 amp converter from you which you had shipped UPS Ground. I received it today and it was installed by 3:00 p.m. It works GREAT! I'm using it to power my D.C. bus and it runs everything including fridge, water pump with accumulator, lights, stereo, instruments, everything. The cooling fan has not even come on with everything on at once. It's barely warm. I love this unit. This morning I just sent my first email to a company the opposite of yours explaining why I canceled my order and would never buy from them again. Then I checked my tracking number from your company and to my astonishment, the unit was already sitting at my mail facility less than 24 hours after I ordered it. So I just thought I would let you folks know the secrete to getting a customer for life; "Don't change a thing!"
Best Regards, Scott
Jay, thanks for the product, works great!!! GOOD COMMUNICATION. THANKS AGAIN
Debbie,
Thank you for your prompt response!!! I will be ordering a new cooling unit with in the hour... So far it has been a pleasure doin' business with you... Others should take a page from your play book!!
Thankzz Rhonda always a pleasure doing business with a company that seems to appreciate it
Thank you so much for checking on this for me. I sure appreciate it. It is customer service of this nature that makes me deal with people. You have a great customer service and you can bet I will make sure people I know are aware of it. Thank you.
We received the decals from Dicor, and greatly appreciate your prompt response. We have spent thousands with Camping World, and only recently found your store. In the future we will shop your site first. Your response was great. Thanks Carol
Hi Rhonda…EXCELLENT customer service… Thank you & have a great day………… Al
I just wanted to say thanks so much for replacing the tow mirror that the strap was broke on! I really appreciate the fast service and the how nice everybody was to me. Thanks so much and I will tell people how great your service is and recommend your site to everyone!
Thanks Brandi
I am extremely impressed with your customer service. I wasn't even sure if I would get a response, but I send the e-mail at bedtime, and have an answer when I get up the next morning. I will be doing more shopping from you folks. More importantly, I think, is that I won't price shop around so much at other locations. Now that I know I can count on your business to deliver and to deal with me if I have a question, I won't be so concerned about a few dollars here or there on certain items.
Again, I am very impressed and will take the time to mention this on the Camping bulletin boards that I participate in.
David
Hi Debbie,I wanted to let you know that we received the order today, in just 2 days, very impressive. I would like to thank you for your courteous and helpful service that you gave me and I certainly appreciate it. I indeed will spread the word of the great service you
provided. Pam
I received the order yesterday-it was indeed a pleasure to do business with a company whose staff is willing to go the extra mile.
Thank you! GRB
Rhonda
I put in a good word for your company on an RV forum. Good service is so important
Take care and thanks again...
Ozzie
Thank you again for getting back to me so quickly! We look forward to future transactions with your company.
Sincerely,
Glenda
Attn: Jay
Hi, I was sending this to say thanks for doing business with me and i received my order and it is in good status.
Respectfully
Freddy
Thank you for the quick and very favorable response. As a Quality Assurance Manager, I see you understand the importance of customer satisfaction. You go to the top of my list, plan on future business from me the next time I an in need of RV products.
Thanks,
Chris
Hello!
I recently purchased a propane regulator and I am very happy with the prompt delivery and the fact that it is of the quality I expected and is best priced over your competitor's.
Happy customer,
I received the order yesterday-it was indeed a pleasure to do business with a company whose staff is willing to go the extra mile. Thank you Debbie! GRB
Debbie,
That is what I call customer service!
I don't think in my 66 years have I ever received that fast a response to anything.
I have already expressed my amazement to several people.
Thank you ,
Don
You folks are great. Thanks for the quality merchandise, low prices and fast shipping.
Best regards,
Major
Jay -
Thanks for the phone call telling us the Awning Saver's delivery would
be delayed. No problem ... we appreciated it.
It arrived a few days later and I installed it yesterday, in plenty of time
for our upcoming trip.
I also signed up for your newsletter.
Thanks again.
Dick
Hey Debbie.
Just wanted to thank you for such great service. New bracket
showed up earlier then stated. I installed it, and it came out beautiful!
Thanx again for the great prices, and service.
Wm."Robbie"
They arrived today, AWESOME service!!
Lee
Hi Debbie,
Thank you for the emails and for the great customer service. I received the base plates yesterday afternoon. Not only was the customer service great, the price was also less expensive than locally.
You will definitely hear form me on any future needs.
Have a great rest of the week.
Louis
Dear Sirs,
Thank you very much for letting me know the status of my order. You guys run a professional outfit.
Jim
Debbie,
Thanks, I got it today.
Tell your boss to give you a raise, the "next day" shipping is what customer service is all about. I'll recommend you to my friends.
Thanks, again
Loy
Thanks Debbie,
I appreciate you resolving my order mix up. your phone calls, emails and attention indicate that your a first class act you certainly work for a reputable Company but It's people like you make them successful. The incorrect order was shipped back to you UPS that afternoon.
Regards Don
Last week I ordered the Dirt Devil central vac for my Beaver motorhome. I spoke to Jay and was pleased to receive it some two days later. It is now installed and I am very satisfied with the quality of the product, having looked at other brands (Dometic). Installation was simple, once I decided where to locate it. The suction on this vac is terrific, with a 11.5 amp motor!
The price of the unit was well below what most RV catalogs list, including Camping World President's Club. The shipping costs were quite reasonable. I look forward to ordering from RV Upgrades in the future.
Thank you for your excellent prices and sevice.
James
Thanks for the update. I had already figured out that the numbers were not correct. I check your updated numbers and it worked this time. Thanks again for your due diligence. I’ll be sure to check your company first to meet my future needs for our motor home.
Harry
Wow!
Just wanted to tell you, I was totally shocked when my Maxx Air Vent arrived today, via UPS. I have never had such fast delivery of a product in my life.
Thanks,
Mary Ann
Good morning. I have received all of the boxes just as you said I would. Thank you for all your good help. You can send me a catalog if you want and maybe I will find something I can't live without.
Great doing business with you.
Jerry
Thank you for your quick response.
I have received the order.
You WILL have my business again, do to your excellent customer concern/service.
Bob :)
Debbie,
Thanks once again for your email. It's people like yourself that make internet shopping a real pleasure! I can't express to you enough how much I appreciate your fast and courteous response to me. You are an asset to your company! Rest assure I will tell my friends about you and the great service. My husband and I own a Class A motorhome and will be needing other things in the future. We use to order from Camping World (really the only RV store we could find until I found your web site), but your personnal service along with a better price, will keep us coming back when we are in need for products you offer. Again, I can't thank you enough, it has been a great pleasure. Also, if there is a name and email address of someone in charge above you, I would love to drop them a line and tell them how wonderful you have been...:)
Thank you,
Sue
Dear RVupgrades,
I wish to commend you folks at RVupgrades for your incredible service, helpfulness, and efficiency. Last week I placed a phone order for some towing accessories. Bill handled my telephone inquiries very efficiently and was extremely patient and helpful in making certain that I was getting everything I wanted. He was especially helpful in explaining the products and shipping procedures. My order arrived this morning. Everything is exactly what I expected. I will not hesitate to tell my friends in Canada about your excellent service and products. I will definitely purchase from your business in the future.
Thanks again.
P.S. Your internet site is extremely user friendly and detailed.
Brian
Over the last twenty five years, I've done business with a lot of RV related companies and I can sincerely say that this has been one of the best experiences I've had. Typical RV owners can be very demanding, rude at times, and they frequently fail to say thank you. I personally want to thank you for such wonderful customer service, on the phone as well as the internet. You clearly take pride in your company and project a friendly and professional approach to customer service. Please keep up the good work and I look forward to future orders. By the way, your prices are fantastic! Thank You!
Sincerely,
Steve
Thank you for going the extra mile. It speaks well for you and your company. I look forward to working with you again.
Norm
I'd like to say thanks to RVupgrades.com. Based on some of your recommendations, I called RVupgrades and talked to Debbie. After a little personal chit-chat, I told her what I needed and she took my order over the phone. I was even surprised when I sat down this evening and checked my e-mail and there were two messages from Debbie at RVupgrades advising me the status of my order and explaining to me some answers to a couple of questions that we discussed on the phone. I want to thank Debbie Williams and the knowledgeable staff for their assistance, diligence and cooperation.
Harry
Thanks for the response, it was nice to get up this morning and already have an answer.
Jim
Thank you very much for your help in getting this item shipped in time.
Armando
Thank you Debbie. Appreciate the prompt follow up. It's always a pleasure to deal with a group that focuses on customer service. You enjoy your day as well.
Michael
Thank you for such wonderful service. I will add RVUpgrades to my favorites list.
Paula
I just wanted to tell you how glad I am I found your web site. Your prices and shipping are lower than Camping World and so fast receiving what I ordered. We will always see if you have what we need before checking some where else. I have been telling my camping friends too...
Thanks
Sharron
Package arrived today. Thank you so much for the wonderful service!
Larry
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